We booked our holiday a year ago and in that time our precious princess developed some medical problems, which come with age. This almost led to us cancelling altogether but we found Lucy and thought we'd try her service. I'm so glad we did! our baby is a very shy rescue cat who now needs daily medication and Lucy has been able to care for her with great skill, experience and kindness. We got updates after each visit and at least daily pictures and/or videos. It made separation from our baby much more manageable and put my extremely anxious mind at rest. We all highly recommend Lucy (including our princess) and thanks again.